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Final Sales.  All sales are final and no refunds are allowed for TASER law enforcement, military, and corrections products, cartridges and accessories. 

Return Policies; Exchanges for TASER Citizen Products.  All sales are final and no refunds or exchanges are allowed, except as provided by state or federal law and as specified below:

15-Day Return Period for Certain Devices, Cartridges and Accessories:  The TASER C2 device, X26C device, TASER cartridges for citizen products, and accessories for citizen products that are unopened and still in their sealed package may be returned or exchanged within 15 days from the date of receipt of the product for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees.  For a TASER C2 device to qualify under the 15-day return policy it must not be activated and no attempted activation may have been made.  Any product returned to TASER without prior authorization from TASER will be considered an unauthorized return, and the customer will not receive credit for the product and TASER will not ship the product back to you.

TASER will not accept any exchanges or returns of TASER C2 devices that have been activated or where activation was attempted. 

Restocking Fees: Unless the product is defective or the return is a direct result of a TASER error, TASER may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax. 

How to Return a Product: Before returning a product, you must first contact TASER customer service and obtain a Return Material Authorization (“RMA”) number before the end of the applicable return period.  TASER will not accept returns without a RMA number.  See the Product warranty, www.TASER.com/support, or contact TASER at 800-418-9283 or +1.480.905.2000 (for International callers) for information on how to obtain an RMA number.  NOTE: You must ship the product to TASER within 5 days of the date that TASER issues the RMA number as follows:

·         ship back all products you are seeking to return to TASER and for which you received a RMA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions;

·         return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment;

·         ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment;

·         place the RMA number on the outside of the package;

·         include proof of purchase of the product (receipt, purchase order, or invoice); and

·         include your name, address, and phone number of where to send the exchange item or the product credit or refund.

Upon receipt of your return, TASER will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy.

If you fail to follow the return or exchange instructions and policies provided by TASER, TASER is not responsible for Product that is lost, damaged, modified, or otherwise processed for disposal or resale.